We strive to make sure that you are completely happy with your order from us and that the service we offer is of the highest standard. Customer feedback is incredibly important to us, and we would encourage you to contact us directly at firstname.lastname@example.org if there is anything you wish to share regarding your order.
IF YOU'VE CHANGED YOUR MIND
We’ve all been there; you receive an item and that shade of luminous purple isn’t quite right…
Thankfully, most of our non-personalised items are able to be returned to us, in their original condition and packaging. Please let us know if you would like to return an order within 28 days of delivery.
We would advise returning items using a signed for service We will issue a full refund for the product cost, excluding the original postage costs, within 14 days of receipt of the returned item.
Item need to be returned to Clouds and Currents, Offices Rear of Frettons, 41 Main Road, Danbury, CM3 4NG. Please ensure your contact details and order number is included to ensure we can track the return back to your original order.
Clouds and Currents are unable to provide refunds for personalised items, due to their bespoke nature.
If you change you mind once you have purchased a product that requires a digital proof, and have been sent the proof, we reserve the right to charge a cancellation fee of 30% of the product cost, to cover our design time. Once a digital proof has been approved, cancellation of an order is unavailable.
IF YOU FEEL THAT YOUR ITEM IS FAULTY
Most of the items that we sell are created by hand, and all orders are finished and packed by a real person, with checks made along the way with regard to the quality of your order. In the unlikely event that your order contains faulty items, we will offer the option of a repair or replacement, or a full or partial refund. Where full refunds are sought, we ask that the faulty item is returned to us within 30 days to that the item can be accessed.
We will require a photo of any fault or damage to the item. If we feel that an item has been poorly cared for, we may ask you to cover the repair costs.